Account deletion
Last updated: 2026-10-05
This page covers accounts in the Ship2Drive mobile app and the Ship2Drive CRM web service, provided by [Legal entity name]. One account works in both, so deleting it removes access to both.
How to request deletion
- Email [support@ship2drive.com] from the address linked to your account with the subject "Account deletion". Include your name and company.
- Or ask your company's administrator or your Ship2Drive manager, who will pass the request on.
- We may ask you to confirm the account is yours. Deletion is completed within 30 days and we confirm it by email.
What is deleted
- Your account and sign-in data: name, email, password, company membership.
- Push notification tokens and your Telegram connection.
- Your personal settings and notifications.
What is kept, and for how long
- Invoices, payments, payment confirmations and other accounting records — for as long as tax and accounting law requires. Only what the records need is kept.
- Car and delivery records belong to your company and stay in its account. If you want your whole company's account deleted, say so in the request.
- Backups are overwritten on a schedule; deleted data leaves them within the rotation cycle.
Deleting some data only
To delete specific data (for example photos or documents) without deleting your account, email [support@ship2drive.com] and tell us what to remove.